Facet · iPhone
Support
Frequently asked questions
How does Facet work?
You write one entry per day. One sentence is enough. After you save, Facet detects the mood (five levels, from “Rough” to “Great”) and adds a few tags. A Facet day only ends at 5 a.m.: anything you write after midnight still counts for the day before. Forgot yesterday? You can catch up on it.
What does the AI do, and what is sent where?
The AI detects mood and tags, writes weekly and monthly reflections, suggests writing prompts, phrases your reminders and answers your questions in the chat. To do this, the app sends the text of your entries (with date, mood and tags) over an encrypted connection to a Feierabend Apps server, which forwards it to the AI service Anthropic. For reflections, if you have connected Apple Health, aggregated sleep, step and workout values are included.
Mood detection runs automatically for every saved entry. There is currently no switch to turn the AI off entirely. Your time capsule letters, your name and your birthday are not sent. All the details are in the privacy policy.
Does Facet work offline?
Writing and saving, yes. Without a connection, a simple built-in analysis estimates the mood. Reflections, writing prompts and the chat need an internet connection.
How do my entries get to a new iPhone?
Through iCloud. If iCloud is on, Facet syncs your entries with the private iCloud database of your Apple ID. Sign in with the same Apple ID on a new iPhone, install Facet, and your entries and settings come back on their own. The same applies after a reinstall. Facet is currently available for iPhone only.
How do I lock my journal with Face ID?
Turn on “Face ID Lock” in the app’s settings (on devices with Touch ID it is called “Touch ID Lock”). Facet then locks as soon as you leave the app. The check is done by iOS; Facet never sees any biometric data.
Do I have to connect Apple Health?
No, it is optional. If you connect it, Facet reads sleep, steps and workouts to compare them with your mood, and logs your writing time as mindful minutes in Apple Health. Aggregated values may be included in the AI reflections. You can change or revoke access at any time in the Health settings of your iPhone.
What does Facet Pro add?
Facet is free to use. Facet Pro is a subscription (monthly or yearly) that unlocks all weekly and monthly reflections, your full mood history, more chat questions per week, unlimited time capsules and sharing without a watermark. Prices are shown in the app before you buy.
I already bought Facet Pro. How do I restore it?
In the app’s settings, open the “Facet Pro” section, tap “Upgrade” and then “Restore Purchases”. You need to be signed in with the same Apple ID you used to subscribe.
How do I cancel my subscription?
Subscriptions are handled by Apple. You can cancel in your iPhone’s Settings: tap your name, then “Subscriptions”, then Facet. To avoid being charged for the next period, cancel at least 24 hours before the current one ends. Refunds are also requested from Apple.
Can I export my data?
Yes. The app’s settings offer “Export as Text” and “Full Backup (JSON)”. The backup contains all entries, time capsules, reflections and achievements. “Restore from Backup” brings it back in. Existing entries are never overwritten.
How do I delete my data?
You can delete today’s entry right on the entry card with “Remove”. Older entries cannot currently be deleted one by one in the app. To delete everything, remove the app from your iPhone and also delete Facet’s data in your iPhone’s iCloud settings under “Manage Storage”. Otherwise it stays in your iCloud and comes back if you reinstall.
I’m not doing well right now.
Facet is a journal, not therapy. If you are in a crisis, please talk to a person. In Germany, the Telefonseelsorge is free and available around the clock at 0800-111-0-111 or 0800-111-0-222. In the US, call or text 988. In an emergency, call 112 (EU) or your local emergency number.
I found a bug.
In the app’s settings, scroll to the bottom and tap “Report a Bug”. This opens an email with the app version already filled in. Add a short note on what you did and what happened. A screenshot often says more than three paragraphs.
Contact
Email: support@facetjournal.app
Or use the contact form.
Facet is built after hours. Replies may not be instant, but they do arrive.